Privacy policy

Privacy Policy – Skin Tide

Effective Date: 20/07/2025

Skin Tide is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the Therapeutic Goods Administration (TGA) requirements related to the promotion and administration of non-surgical cosmetic procedures.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name, contact details, and date of birth

  • Medical history and treatment records

  • Information relevant to your cosmetic goals or concerns

  • Payment and transaction information

  • Consent forms, pre-treatment assessments, and treatment progress notes

2. How We Collect Your Information

We collect personal information via:

  • Online and in-clinic forms

  • Consultations (in person or digital)

  • Phone, SMS, email, and website submissions

  • Through medical referral or professional liaison (with your consent)

3. Why We Collect Your Information

We collect your information to:

  • Provide safe and appropriate cosmetic treatments

  • Comply with professional and legal requirements, including medical record-keeping and product traceability

  • Communicate treatment plans, risks, aftercare, and appointment details

  • Fulfil our obligations under the TGA's advertising and treatment guidelines

4. TGA Compliance and Your Information

As a provider of cosmetic injectable and non-surgical treatments, Skin Tide adheres to all applicable TGA regulations, including:

  • Therapeutic Goods Advertising Code: We do not promote specific Schedule 4 (prescription-only) medications (e.g., anti-wrinkle or dermal filler products) by name on our website or social media.

  • Informed Consent: Before any treatment, you will receive verbal and written information about the procedure, including risks, benefits, and alternatives. Your signed consent will be documented.

  • Appropriate Use of Imagery: We do not use before-and-after photos, client testimonials, or promotional content that could mislead or breach advertising laws without proper disclaimers and compliance.

  • Product and Batch Tracking: Your treatment information, including product name, dosage, and batch number, may be recorded for safety, recall, or regulatory purposes.

This information is stored securely and is only accessible to authorised staff.

5. Storage and Security

We protect your information with secure digital systems, encrypted communications, and locked storage (where applicable). Only authorised team members have access to your personal or medical data.

6. Disclosure of Information

We will never share your personal information without your consent unless:

  • Required by law

  • Necessary for your medical care

  • Required by regulatory agencies such as AHPRA or the TGA

We do not sell or share your data with third parties for marketing purposes.

7. Access and Correction

You have the right to request access to or correction of your personal information. To make a request, contact:

Email: carlycorker@outlook.com
Phone: 0447 488 177

We aim to respond within a reasonable time frame and in accordance with the Privacy Act.

8. Retention and Destruction

We retain client records for at least 7 years in accordance with legal and professional guidelines. After this period, records are securely destroyed or permanently deleted.

9. Website and Cookies

We use cookies and similar technologies to improve your experience on our website. These tools collect non-identifying data such as browser type, device, and browsing behavior.

10. Policy Updates

We may update this policy to reflect changes in law, regulatory guidance, or clinic procedures. The most recent version will always be available on our website or by request.

11. Questions or Complaints

If you have a privacy-related concern or wish to lodge a complaint, please contact:

Privacy Officer
Carly Corker
carlycorker@outlook.com

0447488177

If you're not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au